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Skynethosting.net offers a 99.9% Uptime Guarantee. That means your
web site is guaranteed operational 99.9% of the time in any calendar
month. Skynethosting.net guarantee 99.9% service uptime allows for
45 minutes of (HTTP) service outage per month as defined here. For
each additional 45 minutes of downtime you will receive 10% credit
or refund. Regardless of the number of outages, all refunds are
limited to one month's hosting service fees and do not include
excess usage fees or other nonstandard recurring charges.
The amount of the credits are determined by the
following table, based on the amount of Server Uptime the Reseller
SkyNet network has provided for the month in which a credit is
requested.
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Network Uptime for the Month
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Percentage of Monthly Credit Upon Proper Request
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99.9 - 100%
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0% credit
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99.7 - 99.8%
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10% credit = 3 days
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99.5 - 99.6%
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25% credit = 8 days
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99.3 - 99.4%
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50% credit = 15 days
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99.0 - 99.2%
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75% credit = 23 days
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98.9% and below
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100% credit = 1 month
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Skynethosting.net will not be held responsible for Service Outages
resulting from non-skynethosting.net operated equipment including,
but not limited to, Internet NAP failures or congestion and backbone
failures. Additionally, skynethosting.net will not be held
responsible for delays in the registration or transfer of a domain
due to InterNIC-related issues, for outages resulting from
malfunctioning customer scripts or applications that are installed
by the customer, or for unusual traffic spikes or "denial of
service" attacks on customer web sites.
Refunds will be issued upon request by the customer and upon
determination that a service outage, as defined by this guarantee,
has occurred. Refund requests must be made within five (5) days of
the issuance of the invoice that represents the time period during
which the service outage took place.
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