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Customer
agrees when using, or accessing SkyNetHosting.Net services that the
following terms and conditions of this policy will be met:
Acceptable Usage Policy
01. User agrees to use the service in manner consistent with any and all
applicable laws. In the event that this account is not used in
accordance with all Applicable Laws including, but not limited to Local,
State or Federal Laws, skynethosting.net reserves the right to cooperate with
all or any law enforcement agencies.
02. User agrees to follow the Acceptable Use Policy of any network user
connects to, including SkyNetHosting.Net system.
03. Neither skynethosting.net nor its Information Providers are responsible for
any damages arising from User's use of skynethosting.net or by User's inability
to use skynethosting.net service.
04. User hereby agrees that any material submitted for publication on skynethosting.net through user's account(s)
does not violate or infringe any copyright, trademark, patent,
statutory, common law or proprietary rights of others, or contain
anything obscene or libelous. User's may not host any hardcore
adult content or porn websites on our shared, reseller servers.
Software intended to facilitate any such violations
or infringements may not be stored on skynethosting.net.
05. The following violations of "netiquette" are grounds for immediate
suspension of service pending investigation by skynethosting.net and will result
in termination of the account(s) the investigation determines to have
originated or transmitted these types of traffic.
(a) Posting a single article or substantially similar articles to an
excessive number of newsgroups (i.e., 20 or more) or continued posting
of articles which are off-topic (e.g., off-topic according to the
newsgroup charter or the article provokes complaints from the regular
readers of the newsgroup for being off-topic).
(b) Sending unsolicited mass e-mailings (i.e., to more than 25 users)
which provoke complaints from the recipients.
(c) Engaging in either (a) or (b) from a provider other than skynethosting.net
and using an account on skynethosting.net as a mail drop for responses, or
advertising a web site hosted at skynethosting.net.
(d) Continued harassment of other individuals on the Internet after
being asked to stop by those individuals and by skynethosting.net.
(e) Impersonating another user or otherwise falsifying one's user name
in e-mail, Usenet postings, on IRC, or with any other Internet service.
(This does not preclude the use of nicknames in IRC or the use of
anonymous re-mailer services.)
06. Users whose accounts are terminated for any of the above infractions
are also responsible for the cost of labor to cleanup and respond to
complaints incurred by skynethosting.net.
07. User agree to not use excessive amounts
of resources. Any violations may result in us taking corrective action
in order maintain server stability by killing any processes, disabling
and/or suspending your account. You may not use more than 2% CPU daily,
3% memory daily run more than 16 simultaneous
processes per user or allow any process to run for longer than 30 CPU
seconds. Databases are limited to 16 max user connections. Cron
jobs must not execute more than once every 25 minutes unless if
specified by the script provider and will be niced to 15 or greater.
If it is determined that a customers account is overusing the system
resources, we may temporary suspend the account to prevent the server
from experiencing any issues, resulting problems to other valued
customers. If it is determined that the account is not suitable for the
shared or reseller server environment, a notice will be sent to the
customer providing them alternative solutions or such as
'Semi-Dedicated', 'Dedicated Servers' or a Premium Hosting account.
skynethosting.net will be the sole arbiter as to what constitutes a
violation of this provision and skynethosting.net reserves the right to make adjustments to these
limits at our sole discretion.
08. You must not use our RESELLER HOSTING ACCOUNTS to offer any
of the following kinds of FREE services but are not limited to; Free Web
hosting services, Free e-mail services, Free blogging services,
Free home pages, Free image hosting, Free trial accounts.
There are several reasons for these prohibitions on free services. The
reasons include, but are not necessarily limited to, the following:
a. First, free services generally do not require any reliable means of
identifying the person who registers for them. As such, it can be
practically impossible to track down persons who abuse the free
services.
b. Our customers, including (resellers) are all paying for prompt,
reliable service and we have built a solid reputation for delivering
excellent service to them. We cannot risk having unidentified persons
damage our reputation.
c. Users of free services are notorious for registering for free
accounts and immediately spamming or otherwise consuming very large
amounts of system resources and bandwidth before their accounts are shut
down. Such abusers often register for successive or multiple accounts
and cause many problems for the servers and network.
d. Spammers, operators of phishing and pharming scams, distributors of
spyware, viruses, Trojan horses, worms, and other malware, operators of
illegal Warez sites, operators of illegal or unauthorized file-swapping
or archive sites, and hackers frequently abuse free online services.
Allowing free services would expose our servers to severe abuse and
could harm US/ all of our customers, and all the customers of our
resellers.
e. Free services lead to various forms of abuses that may violate
criminal laws or even foster terrorist activities. Because such abuses
violate applicable laws as well as our policies, we must prohibit them.
If YOU violate this prohibition on free services, we may suspend your
account immediately, with or without notice, as we in our sole
discretion deem necessary to address the situation.
Payment Issues
08. User agrees to pay skynethosting.net all charges relating to the use of
User's account(s) according to rates and prices stated on said sales
order at the time of commencement.
09. User is responsible for charges at the time the service is used and skynethosting.net may apply the amount due to User's credit card at any time.
10. skynethosting.net reserves the right to suspend access to service for User's
account(s) upon an indication of credit problems including delinquent
payments or rejection of any credit card charges.
11. Dues must be paid on a timely basis. Dues charges will
continue regardless of your use unless and until you notify us via
help desk that you wish to cancel your membership at the end of your
contract period. You can cancel your membership within your first 30
days and receive a full refund on your monthly fees. Domain Registration, Setup Fees
and IP address fees are non-refundable.
After the first 30 days you can still cancel your account and receive a
refund for the unused portion of your contract according to our Any-Time Money Back Guarantee.
12. Credit Card payment: If Customer chooses to pay for services by
credit card, Customer grants skynethosting.net the right to
charge payments to that card on each due date. Customer further agrees
not to challenge nor dispute any charge representing hosting payments.
13. Non-Payment: All payments are due in full on
the monthly anniversary date. Failure to remit payment for services on
the monthly anniversary date is a violation of the TOS. Failure to remit
payment for five (7) consecutive days, including the anniversary date,
may result in suspension of customer services. Failure to remit payment
for services within seven (14) consecutive days, including the
anniversary date, may result in termination of access to the service
network and all services shall be reclaimed. All customer data remaining
after seven (14) days of non-payment will be destroyed for security and
privacy reasons.
14. Payment Reminders: Our credit card processor
2Checkout.com Inc. USA, will remit payment for all recurring orders, for
services on the monthly anniversary date. It is clients responsibility
to make sure the sufficient funds are available on their credit card
payment account. It is the customer’s sole responsibility to make sure
that due's are paid on time and the email address on file is working and
allowed to receive reminders from 2Checkout.com Inc or SkyNetHosting.Net
Inc. Once a payment reminder dispatched from 2Checkout.com Inc or
SkyNetHosting.Net Inc. it is considered as a valid payment reminder.
2Checkout.com Inc or SkyNetHosting.Net Inc does not take any
responsibility for non deliverable email addresses or e-mail's sent by
2Checkout.com Inc or SkyNetHosting.Net Inc. not reaching the client
destinations, including but not limited to spam filters or network
issues. For the first day after payment should have been made; you will
receive a payment reminder notice that states you must update your
credit card and pay your invoice from 2Checkout.com Inc. The third day
and the fifth day, second and third payment reminders will be sent by
2Checkout.com Inc. From the seventh day customer services may be
suspended temporarily for non-payment.
Refunds
13. Without waiving any of its other rights under this Agreement,
SkyNetHosting.Net offers to its Customers a 30-day money-back guarantee on
fees for hosting services. If for any reason you cancel your account
within thirty (30) days starting from the day SkyNetHosting.Net dispatch
your welcome email including your account information or the day you
place the order with us, whichever comes first. SkyNetHosting.Net will refund your money with no questions asked;
provided, however, that you have never previously obtained a refund
under the 30-Day Guarantee. If you have ever previously obtained a
refund under the 30-Day Guarantee, your account will be canceled, but no
money will be refunded to you.
Changes to your service, including, but not limited to, adding new
services, removing services, or changing the type of hosting plan you
have do NOT make you eligible for an additional 30-Day Guarantee. The
30-Day Guarantee applies to your first order of Web hosting services
from SkyNetHosting.Net and does not apply to any changes to your service at
any time.
Account Cancellation
14. Customers may
voluntarily cancel their account at any time, for any reason or for no
reason, by opening a ticket to our Billing Department with required
details. SkyNetHosting.Net requires a three (5) day cancellation notice
prior to the anniversary billing date for discontinuance or downgrades
of month to month services. Failure to supply the requisite three (5)
days will result in a full billable monthly cycle prior to cancellation.
All due amounts must be settled in full before we cancel the customer
account. Customer understands and agrees that SkyNetHosting.Net does not provide
pro-rated or any other kinds of refunds on cancellations. All fees
Customer has paid shall be nonrefundable, unless stated otherwise under
our any time money back guarantee or 30 day money back guarantee.
All cancellation requests must be made directly to
SkyNetHosting.Net, Billing Department by opening a ticket from our Help
Desk, www.skynethelp.com. Cancellations requests are not accepted by
email, postal mail or by phone. If a customer canceled a recurring order
by contacting any 3rd parties, we will consider it as an account
cancellation request. In such cases, SkyNetHosting.Net reserves the
right to terminate the customer account with immediate effect with or
without any prior notice.
Agreement
15. skynethosting.net may modify these terms and conditions upon notice
published Online via skynethosting.net. User's use of skynethosting.net services after
such notice shall constitute User's acceptance of the modifications to
this Agreement.
16. This agreement, User account, contract, and billing will
automatically renew unless canceled in writing prior to the
renewal date.
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